I have graduated with first class honors from my BSc. in Applied psychology. From here i moved to my my post graduate diploma in Digital marketing in the DMI. I quickly studied and aced the exams to become a Google partner! I am now carrying out research for a masters in User Experience.
I have gained a considerable amount of research experience by doing a number of qualitative interviews for my job over the last number of years. As mentioned above, I have also carried out user based research in the area of online advertising for my thesis. I have experience in using web analytics tools. I addition to my thesis I have carried out quantitative market research for various companies. This experience has helped me to learn how to build reports of varied complexity and present my findings to various clients.
Throughout my working life I have gained in depth experience and insights into various levels in customer service. Therefore I have a deep understanding of the needs of customers and I can deploy various strategies to ensure customer satisfactions and achieve sales. This approach allows me to retain existing customers and to attract new customers.
In addition to my time management skills which have assisted me in being successful in my studies, I have also organised a number of charity events. These events include charity events in aid of both Global Business Brigades and The Niall Mellon Township Trust. These events required me to liaise with organisations and individuals on both a professional and voluntary level. In addition and recognition of my organisational skills I was elected to be the Vice President of the IADT rugby society. This society is responsible for organising match fixtures, training sessions and social events. I believe that it is my attention to detail that has gotten me to where I am today.
User experience research
These are a couple of examples of how I have used my skills in research to analyse the user experience and suggest results based on my analysis. I have also presented these findings to large audiences who have commended me on my presentation skills.